Job Description

At Medtronic, the Therapy Support Specialist supports the Interstim Therapy groups in the areas of surgical coverage, follow-up, support, troubleshooting, customer service and education within a territory. In certain instances, this role may be engaged in basic market development activities depending upon the needs of the assigned territory. Responsibilities may include the following and other duties may be assigned. Represents Medtronic Pelvic Health during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems). Maintains current knowledge about assigned products and services as well as competitive products. For new and existing accounts, this position is able to proactively identify needs and teach a broader level of caregivers and account employees. Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies. This is achieved by coordinating: one on one sessions, in service education programs, seminars and/or outside symposiums. Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.). Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations. This position is able to place an order with customer service for pending purchase orders and product replacement. Maintains open and effective communication with all district personnel, customers and other Medtronic employees. Contributes to the completion of milestones associated with specific projects at the regional and/or national level. Has an understanding of all quality policy/system items that are applicable. Follows all work/quality procedures to ensure quality system compliance and high quality work. Performs other related activities, as assigned. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Qualifications - Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume. High School Diploma or GED AND a minimum of 6 years of patient care/clinical experience; or Associate’s Degree AND a minimum of 4 years of patient care/clinical experience; or Bachelor’s Degree AND a minimum of 2 years of patient care/clinical experience. Nice to Have: Master’s Degree Clinical skill and knowledge (ex. ability to conduct a simple trial, implant and/or refill a pump) Clinical experience with implantable Neuromodulation products and stim experience Experience in servicing medical personnel on product use Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area: urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care Ability to communicate effectively with sales and health care professionals Ability to coach others on use of products and clinical applications Excellent organizational skills Ability to prioritize under pressure Ability to manage multiple tasks simultaneously Preference will be given to local qualified candidates and candidates with Medtronic experience Additional Job Requirements: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a valid drivers license and active vehicle policy in addition to your driving record will be reviewed and will be considered as part of your application.

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