Job Description

Position Summary

A leading equipment dealership with multiple locations across the Midwest is seeking a skilled and driven Service Manager to oversee service operations at their Holland, MI location. This role is ideal for a candidate with strong leadership experience in service department management—particularly within the agricultural, heavy equipment, or construction equipment sectors. The Service Manager will play a key role in optimizing department performance, developing personnel, and ensuring customer satisfaction.

Sign on bonus included in employment offer!

Key Responsibilities

• Oversee and continuously improve all service department operations
• Establish and execute annual service goals and budgets aligned with company objectives
• Monitor and ensure adherence to service processes that drive customer satisfaction
• Collaborate with marketing and aftermarket teams to implement local service marketing strategies
• Plan and coordinate promotional activities, including customer clinics and field days
• Ensure timely processing of warranty and Product Improvement Program claims
• Schedule work assignments based on employee skill sets and department needs
• Review and approve work orders for completeness and accuracy before billing
• Lead recruiting, staffing, and performance development efforts for the service team
• Conduct performance evaluations and support ongoing training and career development
• Maintain a clean, safe, and organized work environment, in accordance with company safety standards
• Stay informed on industry products, trends, and competitor offerings

Qualifications

• Minimum of 3 years' experience managing a service department, with proven success in meeting or exceeding performance metrics
• Background in equipment service management: off-road, construction, agricultural, turf, or heavy equipment required
• Ability to analyze operational reports and drive process improvements
• High School Diploma or GED required; Associate degree in a related field preferred
• Strong communication, organizational, and leadership skills
• Familiarity with manufacturer training programs and dealer service systems is a plus

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