Job Description

What this job involves – In this role, you'll be the key point of contact for facilities management in a life sciences research environment. Working closely with the Operations Director, Account Leader, and Central Management Team, you'll ensure delivery of high-quality facility management services. Your responsibilities will include coordinating and managing tenant needs, overseeing service delivery, and maintaining tenant satisfaction.

What your day-to-day will look like:

• Develops and implements innovative programs, processes and procedures that reduce short- and long-term operating costs and increases productivity.
• Oversees the reporting requirements appropriately based on client needs.
• Completes all facilities related reports accurately and on time following the client’s policies for record keeping.
• Manages the work assignments for building technicians, vendors, and contractors.
• Leads facilities staff to deliver expected service levels to the client within the prescribed budget.
• Assists with the development and implementation of the annual management plan for the buildings within the area.
• Oversees the development and management of the capital and expense budgets by interfacing closely with the client representative.
• Recommends capital improvements and prepares operating budget reports.
• Prepares monthly operating budget & forecasts and completes monthly variance report.
• Follows the annual performance plan; accomplish Key Performance Indicators as agreed with client in the Objectives of the Performance Agreement for the position.
• Share innovations and best practices with the assigned owner of best practices for JLL Facilities Management.
• Manage contractors when on site ensuring each contractor is following all client and JLL policies and ensuring the delivery of the service is completed correctly.
• Oversee the overall service delivery of the contracted services.
• Ensure all Client and JLL policies regarding delivery of service, safety and compliance are followed.
• Potential travel to other local client locations.
• Any/other duties as assigned, including potential off-hours support and client interaction/meetings.

Work Schedule:

• Regular dayshift hours
• Must be available for occasional after-hours on-call duties to address facility emergencies and urgent issues that may arise outside of regular business hours

Desired or preferred experience and technical skills:

• Reliability Centered Maintenance (RCM) experience & a Certified Reliability Leader (CRL) certification is desired
• IFMA certification preferred
• DOT certification preferred
• Candidates with experience in regulated environments, such as the pharmaceutical, medical research device, or other Life Science industry a plus

Required Skills and Experience:

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.
• 6+ years industry experience required either in the laboratory environment, third party service provider, or as and Subject Matter Expert (SME)
• Proficient in MS programs such as Excel, PowerPoint, Outlook, etc.
• Experience managing mailroom operations & shipping receiving
• Computer proficiency in CMMS systems, preferably Corrigo
• Matrix manages both technical and administrative staff
• Effective communication and presentation skills
• Strong leadership & management skills
• Strong interpersonal skills

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