Experience Quality Lead at KPMG US KPMG is seeking an Experience Quality Lead to join our Digital Nexus technology organization. This is a hybrid work opportunity. Responsibilities Manage the development, documentation, and tracking of KPIs and metrics to evaluate service and product user experience quality. Oversee the establishment of benchmarks and analyze user experience quality data against these benchmarks to identify areas for improvement. Collect and analyze user experience quality data, including user behavior and impact on business outcomes, to inform benchmarking efforts. Develop remediation and mitigation plans to address gaps and enhance user experience quality. Collaborate with cross-functional teams to integrate quality insights into decision-making, managing budgets and resources effectively. Qualifications Minimum eight years of recent experience in user experience, quality assurance, analytics, or market research, with demonstrated progression; at least five years in leading teams or projects. Bachelor's degree in a relevant field preferred (e.g., human-computer interaction, psychology, data science). Experience in large enterprise environments and agile methodologies preferred. Strong understanding of user experience principles; ability to analyze data and develop insights. Excellent communication and interpersonal skills. Must be authorized to work in the U.S. without sponsorship. Additional information about benefits, salary ranges, and legal compliance is provided in the full job posting. #J-18808-Ljbffr KPMG US
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