Faithful Companion Pet Cremation Services is searching for a team member focused on logistics and crematory operations at our Twinsburg, Ohio facility. Experience in dispatching is preferred.
The position entails:
· Answering phone calls and providing excellent customer service to all stakeholders.
· Performs opening and closing duties to ensure the safety of staff, equipment, and facilities.
· Leads and inspires the Faithful Companion team to deliver exceptional service on a daily basis.
· Conducts high-quality, respectful cremation services (training provided.)
· Plans and schedules driver routes for pick-ups and returns to home and veterinary clinics.
· Serves as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
· Maintains attention to detail while serving multiple families, ensuring an error-free standard.
· Monitors the movement of drivers to meet scheduled pick-ups and returns efficiently.
· Responds to customers and veterinary staff promptly and professionally, providing thorough support.
· Assists in maintaining a clean and presentable state of the crematory facility and company vehicles.
Requirements:· Comfortable speaking to people with compassion and professionalism.
· Valid Driver's License.
· Possess a clean motor vehicle record.
· Successfully pass a 4-panel drug test and background check.
· Ability to lift at least 75lbs unaided.
· A cell phone with the ability to call, text, and use a GPS application.
· Detail-oriented customer service mindset with a commitment to delivering error-free services.
· Flexibility with scheduling, evening and weekends are required and shifts will vary.
Compensation details: 20-22 Hourly Wage
PI2c75c04d51b4-30492-37690333
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