Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Financial Institution Distribution – Retirement Products (Executive), you'll be responsible for the vision and execution of Life Company's external distribution strategy for retirement products, with a focus on annuities. Has end-to-end responsibility to develop, maintain, and enhance relationships with existing and future institutional distribution partners. Promotes revenue growth through frequent executive-level client interactions focused on solutions regarding USAA member strategy and new product development. Acts as the USAA representative to top-level executive leadership from large and complex Financial Services/Sub-Advisory organizations to build and provide comprehensive relationship management to clients. Engages with industry organizations to establish and maintain USAA’s industry presence. Accountable for managing suppliers delivering operational, technology, service, and field sales support to deliver products and services within prescribed business requirements. Partners collaboratively with internal Enterprise partners (e.g., product management, marketing, finance, IT) to coordinate all sales and support services for client accounts. Ensures general management of competing priorities to include member, employee and financial outcomes while balancing continuous improvement and innovation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC. Relocation assistance is available for this position.

What you'll do:

• Responsible for the vision and strategy for growing USAA Life Company’s distribution with external financial intermediaries with the goal of delivering integrated sales and service-related experiences that engage members across all interaction channels.

• Drives the achievement of USAA’s strategic objectives and execution to grow sales and market share on distributor’s platforms to include product design to deepen product offerings, optimize member experiences, increase industry market share, and maximize member retention, satisfaction, and P&L.

• Proactively identifies emerging market trends and leverages insights into actionable business recommendations to Life Company general managers, to include prioritization.

• Develops and nurtures relationships with external institutional distributors' product gatekeepers, sales force, operations teams, and other key stakeholders.

• Oversees all required distributor and supplier due diligence, program deployment, and onboarding for new and existing firms.

• Accountable for the oversight of business requirements and controls over execution between USAA, external technology providers, third-party administrators, service, sales providers, and internal affiliates for existing and new products to include, new business acquisition, field sales and service support, distributor agent training, account servicing processes, commission payment processing, data integrity and delivery.

• Provides executive oversight of all aspects of program and project management, business case analysis, budgeting, resource requirements, and internal approvals to manage sales and operational controls of strategic accounts to ensure appropriate adherence to risk and compliance.

• Maintains knowledge of industry trends and each distributor including sales, products, sales penetration, and strategic initiatives, to expand and deepen relationships.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, supplier operational and technology services and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive experience in business development or business relationship management developing strategies, managing major initiatives, and delivering results within a complex matrix environment required.

• 6 years of people leadership experience in building, managing and/or developing high-performing teams is required.

• Experience in prospecting and closing institutional distribution relationships, leading the selection and management of sales, marketing, training, licensing, new business, service, money movement technology suppliers to operate the business.

• Demonstrated ability to lead business relationship management and product development.

• Prior experience leading a P&L and operating within best interest rule, state insurance regulatory licensing, approval, and regulatory requirements.

• Demonstrated experience as a cost-conscious innovator who focuses on operational efficiency and an investment-driven approach to drive cost-saving innovations, gaining a competitive edge in the marketplace.

• Experience collaborating with executive leadership and stakeholders, influencing decisions, and managing work to achieve strategic goals required.

• Senior executive-level business acumen in the areas of business operations, industry practices and emerging trends required.

What sets you apart:

• Annuity product experience
• Product Management experience within Retirement Products
• Executive level experience in the areas of Property and casualty, life insurance or financial services industry
• CFP certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation Range: The salary range for this position is: $195,230 - $351,410.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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