Job Description

Be the one who makes a difference!

At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.

At Vertex Education, we change lives through education! As the Director of Enrollment & Attendance Services, you will lead the standardization, scaling, and continuous improvement of Enrollment and Attendance operations across a network of 30 K–8 charter schools. Your leadership ensures consistent, compliant, and high-quality service delivery, ultimately enabling student success!

Key Responsibilities:

1. Service Architecture & Standards

• Define, develop and maintain a comprehensive catalog of enrollment and attendance services, including SOPs, templates, checklists, and audit protocols.
• Build and maintain a centralized knowledge base that supports consistent enrollment and attendance operations
• Establish clear Service Level Agreements (SLAs) for enrollment and attendance services across the network.
• Lead the implementation of scalable and automated solutions that enable registration performance and reduce manual effort and error rates.

2. Service Delivery

• Guide and support campus leaders and registrars in successfully implementing enrollment and attendance standards and achieving defined service levels.
• Act as an escalation point for School Operations with enrollment gaps, process questions or vendor relationships.
• Drive successful execution of network-wide projects, operational roll-outs, and vendor transitions once platforms or tools have been selected by senior leadership
• Manage the full lifecycle of vendor relationships and contracts for schools (selection support, onboarding, performance reviews, contract renewals, transitions).

3. Quality Assurance, Compliance, & Risk

• Develop and implement a network attendance and enrollment quality assurance and compliance framework with clear audit scope, frequency, criteria, and escalation procedures
• Monitor and manage regulatory changes with attendance and ensure state-specific guidance and risk mitigation strategies are implemented with school leaders.
• Analyze compliance incidents, non-compliance trends, and risks; implement corrective action plans and continuous improvement initiatives.
• Establish proactive risk management practices to identify, mitigate, and communicate emerging operational risks for school enrollment, attendance issues, or data privacy.

4. Continuous Improvement

• Define and track operational KPIs and collaborate with Business Intelligence to create dashboards to measure school and network registration and attendance performance
• Conduct routine data analyses to identify trends, uncover root causes of underperformance, and proactively develop corrective actions.
• Facilitate regular data reviews, retrospectives, and Kaizen events to uncover root causes and drive continuous improvements.
• Communicate performance insights and improvement priorities regularly to leadership and stakeholders, ensuring alignment and transparency.

5. Stakeholder Enablement

• Design and implement onboarding and continuous training programs for registrars; create virtual trainings to reduce ramp up time for new staff.
• Provide ongoing advisory and coaching support to school operations leaders and teams to address complex operational challenges and embed best practices.
• Lead change management, stakeholder engagement, and communication strategies associated with operational changes, roll-outs, and new initiatives to ensure successful adoption.
• Build and sustain strong relationships with internal stakeholders to foster collaboration, alignment, and continuous feedback for improvement.

Qualifications:

Education and Experience:

• Bachelor’s degree in education, business administration, or a related field; advanced degree preferred.
• 5+ years of experience in business driving strategy, operational efficiencies, and continuous improvement.
• Experience with enrollment, registrar services, or K-12 education preferred.
• Proven experience managing teams and driving organizational goals in a fast-paced environment.
• Certifications in Lean Six Sigma preferred (i.e. Green Belt or Black Belt, Change Management).

Skills and Competencies:

• Strong strategic thinker with the ability to analyze data and develop actionable insights.
• Exceptional communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Proficient in learning new systems such as student information systems (SIS), customer relationship management (CRM) tools, and Microsoft Office Suite.
• Highly organized with a strong attention to detail and the ability to prioritize competing deadlines.
• Passion for education and a commitment to delivering a positive experience for students and families.

Be excited to be a part of our team and grow your career with us!​

Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

• Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
• Be supported in your work by caring leaders and team members who want you to succeed.
• Be empowered to make a difference and climb higher and reach farther to change lives through education.
• Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
• Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.
• Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference!

With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let’s make a difference together. Apply Today!

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